How do I open an account with you?

To open a bank account with us, simply register online on our website. You will need to provide your personal information, a valid ID, and proof of residence. Once your application is approved, your account will be activated within 24 hours.

What documents are required for registration?

The documents required to open an account are:

• An identity document (ID card, passport)
• Recent proof of residence (electricity bill, rent receipt, etc.)
• Your phone number and a valid email address

How can I make a bank transfer?

To make a transfer, log in to your online banking account, go to the "Transfers" section and fill in the required information such as the amount, the beneficiary, and the transfer reference. Transfers are usually processed within a few hours, but can take up to 1 business day depending on the receiving bank.

What fees are associated with a bank account?

Our fees are transparent and without surprises. We offer various types of accounts suited to your needs. You will find a full list of fees in the "Pricing" section of our website. Fees may include costs for international transfers, overdrafts, or bank card issuance.

How can I secure my online banking account?

To secure your account, here are some best practices:

• Use a strong and unique password for your online banking account.
• Enable two-factor authentication for extra security.
• Never share your login information with anyone.
• Always ensure you log in through a secure connection (HTTPS) and avoid public networks.

How can I contact customer service?

You can contact our customer service using the following method:

• Email: contact@neofedis.com

How can I recover my forgotten password?

If you forgot your password, click the "Forgot password" link during login. You will receive an email containing a secure link to reset your password.

What options are available to deposit money into my account?

You can deposit money into your account in several ways:

• By bank transfer from another account.
• By depositing cash through our ATMs (in certain branches).
• By check, which you can deposit directly from your online customer area by scanning your check.